Watch a community assemble, member by member, below.
Total members is not one of them. It only ever goes up, which is exactly why people report it.
The share of replies that come from members rather than from your team. Under half and you are running a support queue with a nicer name.
Count it by hand for one week. It takes twenty minutes.How many people who post once ever post again. This is the number that predicts whether a community compounds or leaks.
Most rooms never measure it and cannot say if onboarding works.What share of questions get any human reply within twenty four hours. An unanswered question teaches everyone watching not to ask.
The cheapest lever here, and the one that decays silently.Nothing technical. Answer five things about how your community runs and we tell you which stage you are stuck at.
About a minute. We ask for your email at the end because a person writes the answer.
Read them in an hour. Each ends with something you can change in your room this week.
Including the answers that mean doing less, which is most of them.
How many members, how many post, who answers questions. We reply with the stage you are at and the one thing to change. No cost, no call, no pitch.
Each one says where its numbers came from, including the ones we counted ourselves.
The first notes are being written. The lessons, the guides and the free health check already work.