Notes

Longer pieces, with the workings left in.

Every piece names its sources. Where we relied on somebody else's estimate, we say so, and where we did the arithmetic ourselves we show it.

Sep 19, 2026
Half the threads I was counting could never be marked as answered. Dropping them moved my number by thirteen points.

I published a resolution rate in August. Re-running the measurement four weeks later, I found the denominator had been wrong the whole time, and the fix changes what I would tell a client.

Measurement
5 min
Aug 25, 2026
22 companies link to their community from the homepage. On Dropbox it is link 219 out of 230.

A redesign moved our community link into the footer. Signups fell, and it took three weeks before anyone connected the two. So I went to see where everyone else keeps theirs.

Measurement
6 min
Aug 24, 2026
I checked who answers questions in six developer communities. In 94 threads out of 300, nobody did.

I set out to measure whether members or staff carry a community. The number that stopped me was neither: almost a third of people asked a question in a busy room and got silence.

Measurement
5 min